1. Personal selling involves more than presenting the product and closing the deal. Other activities include the search for new prospects and follow-up services after the sale.
Group of answer choices
true
false
2. Wholesalers make business-to-consumer sales.
Group of answer choices
true
false
3. Clean and Dry Inc. produces a variety of reasonably priced clothing and dish washing appliances. To cut costs, the company has decided to eliminate all of the marketing intermediaries who help distribute its products. Clean and Dry will be able to reduce its total marketing costs by eliminating the marketing functions these intermediaries perform.
Group of answer choices
false
true
4. Fishyback refers to when truck trailers are loaded into a railroad flat car for delivery to the final destination.
Group of answer choices
true
false
5. The workers at the Morris Company are unhappy with the way they have been represented by their union. The National Labor Relations Act (Wagner Act) allows these workers to take away the union’s right to represent them through a process known as decertification.
Group of answer choices
false
true
6. Andrea was recently asked by representatives of labor and management at a nearby corporation to help resolve a disagreement that threatened to cause a breakdown in negotiations. If Andrea agrees to help, her role will be to encourage both parties to continue negotiating and to offer constructive advice and suggestions, but she will not have the authority to render a binding decision. Andrea’s role is that of a mediator.
Group of answer choices
false
true
7. Dana is interested in transferring to a new position recently opened in the finance area of her company. But first, she wants to find out more about the type of work and responsibilities involved in the job. A document that would have the information she wants is the job specification.
Group of answer choices
false
true
8. It is important when dealing with today’s culturally diverse workforce that managers maintain a consistent motivational approach for everyone.
Group of answer choices
false
true
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