How might we help online shoppers to return items easily in online shopping?
a) Describe your business idea (1 mark)
b) Write details for each of the 4 blocks of the Customer side of the Business Model Canvas.
Value Proposition – at least 2-3 bullets
Customer segment – include at least 3 demographics, 3 psychographic
Customer Relationship – at least 2 – 3 bullets
Channels – at least 2 – 3 bullets
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