Section 1:
Write an 8–10-page paper in which you:
1. Develop an agile approach that follows industry standards.
2. Propose effective techniques when updating processes.
3. Determine how to apply agile methods to legacy systems.
4. Formulate a plan for how to improve help desk customer satisfaction.
Section 2:
Prepare an 8-10 slide PowerPoint presentation in which you:
1. Include the key elements of the research report and their justifications in the PowerPoint.
2. Create bulleted speaking notes that explain the content in the Notes section of the PowerPoint.
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