You just need to know that you will base your entire assignment on a conflict situation in your specific Professional Field i.e. Business.
Document 1: The PROBLEM: That situation will start with a real and urgent problem. Depending on the professional area i.e.Business, that may be a complaint letter received at your business operation from a customer/supplier, etc. Or it may be a complaint/criticism directed at you in an email from a Manager or Supervisor or workplace colleague—or from any other person within the company who might lodge a complaint about you.
You’ll have to be a bit creative—because YOU will write the complaint letter or email, in the role of the person who has a complaint to make. You’ll know, from the knowledge and experience you’re gaining within your professional program, what possible kinds of conflict that might involve. You will write at least 250 words in the complaint letter or email.
Be SURE to follow the two most basic rules of ALL conflict resolution, both here and in the reply:
Find a way to be pleasant and positive at the start and end of the communication.
Stay consistently respectful throughout.
If the conflict involves someone OUTSIDE your company, you’ll be writing a pair of letters. That means you must follow all the guidelines for business letters .
If the problem arrives in an email—that is, from a manager/supervisor etc. INSIDE your company—you will follow the guidelines for email communications INSIDE the company.
Document 2: The RESPONSE: Here you’ll follow all the above guidelines in a reply letter or email to the writer of the “problem” letter/email. The reply will be at least 425 words.
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